When we focus on clarifying what is being observed, felt, and needed rather than on diagnosing and judging, we discover the depth of our own compassion.
Verified
insightdiscoverfocuscompassionSource: Nonviolent Communication: A Language of Life, Marshall B. Rosenberg, PuddleDancer Press, 1999 (2nd ed. 2003)
Genuine Rosenberg, from the opening chapter of Nonviolent Communication, where he introduces observation/feeling/need as the alternative to diagnosis and judgment. Wording and vocabulary match the book directly. Confident in book and author; I have not pinned an exact page.